General Manager – ESSL

Job Title:  General Manager – ESSL

Department: Executive Management

Section / Unit: Eureka Security Services Limited (ESSL)

Location / Workstation: ESSL Head Office, Kampala, Uganda.

Employment Type: Contract

Reporting Relationships

Reports to: Group Chief Executive Officer (Group CEO)

Direct Reports: Heads / Managers responsible for Security Operations, Business Development & Client Services, CCTV & Electronic Security, Uniform Production / Supply, and Administration

Works Closely With: Group Finance, People & Culture, Legal / Compliance, Procurement, HSSE / Risk / Internal Audit, IT, Clients, Regulators and Suppliers

Job Purpose

Reporting to the Group Chief Executive Officer, the General Manager provides overall strategic, commercial, operational and administrative leadership to Eureka Security Services Limited (ESSL), translating the Group’s strategic direction into sustainable business growth, profitable operations and dependable client service.

The position is accountable for the performance and integration of ESSL’s core service lines, namely manned guarding, CCTV and electronic security solutions, and uniform production and supply. The role safeguards client trust, service quality, workforce readiness, legal and contractual compliance, financial discipline and the Company’s reputation, while driving business development, cost efficiency and continuous improvement across all operations.

The role requires regular travel to client sites and operational locations across Uganda.

Key Responsibilities / Duties / Tasks

Business Strategy, Governance and Performance

1. Develop and implement ESSL’s annual business plan, operating strategy, budgets and performance targets in alignment with Group strategy.
2. Translate strategic priorities into departmental work plans with clear owners, milestones and measurable KPIs.
3. Review business performance regularly, identify gaps and direct timely corrective action.
4. Advise the Group CEO on performance, investment needs, market developments, material risks and strategic decisions.
5. Promote integrity, accountability, professionalism and disciplined execution across the business.

Security Operations and Service Quality

1. Oversee guarding operations across client sites, ensuring adequate, competent and properly equipped personnel are deployed in line with contracts and client risk profiles.
2. Ensure effective supervision, attendance management, relief planning, incident escalation and communication across the security workforce.
3. Ensure guards meet the required standards of conduct, appearance, alertness, discipline and customer service.
4. Ensure incidents, security breaches, complaints and service failures are promptly reported, investigated and closed with documented corrective action.
5. Maintain emergency response, contingency and business continuity arrangements with clear escalation protocols.

Client Management and Business Development

1. Build and maintain relationships with key clients and stakeholders, acting as the senior escalation point for significant service concerns.
2. Ensure service delivery complies with contracts, service-level agreements (SLAs), client KPIs and agreed staffing levels.
3. Lead ESSL’s business development plan and maintain a qualified pipeline of prospects, tenders and proposals.
4. Oversee preparation of competitive and commercially viable tenders, quotations and proposals with clear costing and delivery assumptions.
5. Review contracts before acceptance or renewal for operational feasibility, pricing and risk, and lead major negotiations as delegated by the Group CEO.
6. Monitor market trends, competitor offerings and pricing, and track contract conversion, revenue growth, margin and client retention.

CCTV, Electronic Security and Uniform Production

1. Oversee CCTV, access control, alarm, monitoring, installation and maintenance services, ensuring projects are properly scoped, costed, delivered and handed over.
2. Monitor system uptime, fault resolution, maintenance schedules and warranty obligations, and ensure access to CCTV footage and security data is lawful and controlled.
3. Oversee uniform production and supply to meet approved specifications, quality standards, cost expectations and delivery timelines.
4. Monitor production planning, inventory, wastage, rework and stock accountability, applying quality checks before products are released.
5. Identify opportunities for service innovation, recurring maintenance revenue and growth of the external uniform supply business.

Financial Management and Debtor Collection

1. Prepare the annual ESSL budget and business forecasts in consultation with the Group CEO and the Finance function.
2. Monitor revenue, gross margin, operating costs, cash flow and profitability by service line and contract.
3. Ensure expenditure and commitments remain within approved budgets and delegated authority limits.
4. Review contract pricing to ensure labour, statutory, equipment, transport, supervision and overhead costs are fully considered.
5. Work with Finance to monitor invoicing, resolve billing disputes and improve the collection of receivables.
6. Protect company assets and promptly escalate material budget variances, doubtful debts and control weaknesses.

People Leadership and HSSE

1. Lead and develop ESSL’s management team and workforce, setting clear responsibilities, performance standards and accountability.
2. Ensure workforce planning, recruitment, vetting, induction, training and succession arrangements support contracts and business growth, in partnership with People & Culture.
3. Implement the performance management cycle, agree KPIs with direct reports and review performance regularly.
4. Ensure payroll inputs, overtime, allowances and deployment records are accurate, authorised and timely.
5. Provide visible leadership on health, safety, security and environment (HSSE), ensuring risk assessments, safe systems of work, PPE and emergency arrangements are in place.
6. Ensure accidents, near misses and unsafe conditions are reported, investigated and addressed, escalating significant risks to the Group CEO.

Compliance, Reporting and Continuous Improvement

1. Ensure ESSL maintains all required licences, permits, registrations and insurance, renewed within the required timelines.
2. Monitor compliance with applicable Ugandan laws, private security regulations, employment, data protection and tax requirements, and contractual commitments.
3. Promote zero tolerance for fraud, theft, bribery, corruption and other unethical conduct, coordinating with Group functions on investigations, audits and disputes.
4. Submit accurate and timely monthly, quarterly and annual reports to the Group CEO covering financial, operational, client, workforce, HSSE and compliance performance.
5. Use operational data, client feedback and audit findings to improve productivity, service quality, cost efficiency and risk control.
6. Ensure action points from management meetings, client reviews, audits and investigations have owners, deadlines and documented closure.

Job Competencies

Academic Qualifications and Relevant Work Experience Required

• Bachelor’s Degree in Business Administration, Management, Operations Management, Security Management, Commerce or a related field from a recognized institution.
• Master’s Degree in Business Administration, Management, Strategic Management, Security Management or a related field is an added advantage.
• Minimum of eight (8) to ten (10) years’ relevant professional experience, with at least five (5) years in senior management or a leadership role.
• Experience in private security, facilities management, operations, risk management, logistics or a related service industry is desirable.
• Direct experience overseeing guarding operations, CCTV / electronic security or related security services shall be an added advantage.
• Proven ability to lead large, geographically dispersed teams across multiple service lines, client contracts and operational locations.

Professional Qualifications / Membership to Professional Bodies

• Certification in Security Management, Risk Management, Occupational Health and Safety (OHS), Project Management or a related field is an added advantage.

Functional Skills

1. Strategic and operational leadership, with the ability to convert strategy into operating plans and measurable results.
2. Sound knowledge of private security operations, guarding standards and applicable Ugandan laws and regulations.
3. Strong business development, negotiation, contract and SLA management skills.
4. Strong financial and commercial acumen in budgeting, pricing, costing, cash flow and receivables management.
5. Working knowledge of CCTV and electronic security systems, and of uniform production and quality control.
6. Workforce planning and performance management skills.
7. Sound understanding of HSSE, risk management and internal control frameworks.
8. Strong data analysis, report writing and presentation skills.

Behavioral Competencies / Attributes

1. High level of integrity, professionalism and confidentiality.
2. Sound judgement and timely, evidence-based decision-making.
3. Strong business acumen, balancing growth, client value, cost and risk.
4. Client-focused, with excellent relationship and stakeholder management skills.
5. Strong leadership, coaching and team-building capabilities.
6. Results-oriented, with strong planning and execution discipline.
7. Composure and resilience in crises, under pressure and amid competing priorities.
8. Commitment to continuous improvement and willingness to travel frequently as required.

How to Apply: Interested and qualified candidates are invited to submit their CVs and cover letters to recruitment.ke@stabexinternational.com no later than 14 November 2026 at 5:00 PM (EAT).